Privacy Policy | Revitalize Your Health

Revitalize Your Health Inc. ("Revitalize Your Health," "we," "us," or "our") operates a private medical clinic in Niagara Falls, Ontario, and provides virtual care to patients across Ontario. We are committed to protecting the privacy and confidentiality of your personal information and personal health information. This policy explains what we collect, how we use and protect it, and the choices and rights available to you.

As a health-care provider, we act as a Health Information Custodian under Ontario's Personal Health Information Protection Act, 2004 ("PHIPA"). Our handling of your personal health information is governed by PHIPA and by applicable federal privacy law.

Information we collect

Depending on how you interact with us, we may collect:

Contact details — name, email address, phone number, and city/region.
Personal health information — the health history, symptoms, concerns, assessment responses, treatment records, and other clinical details you share with us in the course of care.
Booking and communication information — appointment details and the content of messages you send us through our website forms, email, phone, or text.
Website usage data — standard analytics information such as pages visited, device and browser type, and general location, collected through cookies and similar technologies (see "Analytics and cookies" below).

How we collect it

We collect information directly from you — through our website contact, newsletter and callback forms, our online booking system, our assessment tools, and during in-person or virtual appointments — and, where you have consented or where permitted by law, from other health-care providers involved in your care.

How we use your information

To provide, coordinate, and follow up on your medical care and treatment.
To respond to your questions and schedule appointments.
To administer our clinic, including billing, records, and quality improvement.
To send you information you have requested, such as newsletters (which you may unsubscribe from at any time).
To meet our legal, regulatory, and professional obligations.

Consent

We collect, use, and disclose your personal health information with your consent, or as otherwise permitted or required by PHIPA and other applicable law. In most cases, your consent to the use of your information for the purpose of providing you care is implied when you seek treatment from us. You may withdraw or withhold consent, subject to legal and clinical limitations, by contacting our Privacy Officer — though doing so may affect our ability to provide certain services.

When we disclose information

We do not sell your information. We may disclose your personal health information:

To other health-care providers involved in your care, with your consent.
To pharmacy partners and laboratories as necessary to fill prescriptions or complete testing you have requested.
To service providers who process information on our behalf (for example, our booking and website-form providers), under agreements requiring them to safeguard it.
Where required or authorized by law, or to a regulatory body exercising its lawful authority.

Analytics and cookies

Our website uses Google Analytics to understand how visitors use the site so we can improve it. This tool may set cookies and collect de-identified usage data such as pages viewed and general location. It is not used to collect your personal health information. You can control cookies through your browser settings and can opt out of Google Analytics using Google's browser add-on.

Third-party services

We use trusted third-party services to operate the clinic and this website, including our online booking system (Jane) and our website form provider. These providers process only the information needed to deliver their service and are required to protect it. Links from our site to external websites are provided for convenience; we are not responsible for the privacy practices of other sites.

How we protect your information

We maintain physical, technical, and administrative safeguards designed to protect your information against loss, theft, and unauthorized access, use, or disclosure. Access to personal health information is limited to those who need it to provide or support your care. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention

We retain personal health information for as long as necessary to provide care and to meet our legal, regulatory, and professional record-keeping obligations, after which it is securely destroyed or de-identified.

Your rights

Subject to PHIPA, you have the right to:

Access the personal health information we hold about you.
Request a correction to information you believe is inaccurate or incomplete.
Ask questions or raise concerns about how we handle your information.
Withdraw consent, subject to legal and clinical limitations.

To exercise any of these rights, contact our Privacy Officer using the details below. If you are not satisfied with our response, you may contact the Information and Privacy Commissioner of Ontario.

Contact — Privacy Officer

Revitalize Your Health Inc.
4383 Portage Rd, Unit 201, Niagara Falls, ON L2E 6A6
Phone: 289-271-2444
Email: info@revitalizeyourhealth.ca

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision. Material changes will be posted on this page.

This Privacy Policy is provided for general information and to describe our privacy practices. It is not legal advice. We recommend having it reviewed by legal counsel and tailored to your clinic's specific operations before relying on it.